ROLE SERVICE DESK

Informasi Jadwal Training / Seminar / Pelatihan ROLE SERVICE DESK yang akan di selenggarakan oleh Semangatindo Training & Consulting, untuk mendapatkan informasi training lengkap serta mendaftarkan diri anda mengikuti training ROLE SERVICE DESK yang akan kami selenggarakan, anda dapat menghubungi Tim Marketing via telepon atau sms di nomor 081226562746 – 087838196280 (WA), atau  mengirim surel di email kami trainingsemangatindo@gmail.commarketing@semangatindo.com , anda dapat pula mengisi form request training / formulir pra registrasi yang tersedia pada situs kami.

Penyelenggaraan Pelatihan / Training ROLE SERVICE DESK  kami agendakan setiap bulan ( Januari / Februari / Maret / April / Mei / Juni / Juli / Agustus / September / Oktober / November / Desember ) dimana waktu pelaksanaan training dapat pula disesuaikan dengan kebutuhan perusahaan anda.

Kami menyelenggarakan Public Training ataupun in House Training tentang ROLE SERVICE DESK di berbagai kota besar di Indonesia yaitu Yogyakarta, Bandung, Jakarta, Tangerang, Bogor, Bali, Surabaya, Medan, Palembang, Riau, Padang, Lombok, Kupang, Balikpapan, Samarinda, Makasar, Malang, Batam, Semarang, serta kota-kota besar lainnya di Indonesia.

Training Objectives Service Desk Role

Upon the completion of the course, the participants  should be able to:

 

Training Descriptions Service Desk Role

This course aims at raising individual’s understanding of, and competence in IT Service Management asdescribed in the best practice or best framework such as in ITIL especially as related to service desk role.

This course provides IT practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful service desk role. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

The purpose of this course is  to help the participants to define role of service desk and to comprehend anfd explain the

concept of service desk as a practice, and moreover is to certify that the candidate has gained knowledge in service desk management, structure and basic concepts and has comprehended the core principles of service desk practices as referenced in the ITIL.

 

Target Audience Service Desk Role

This course is aimed at those working or preparing to work in a Service Desk function and / or within an incident management process whether at a technical, operational, supervisory or managerial level. Upon the completion of the course the participants should have  gained the knowledge of relevant industry best practices, and the prticipants identified as:

 

Course Contents and Descriptions Service Desk Role

Day 1:

Day 2:

As the Service/Help Desk is generally the first contact a business user has when reporting something out of the ordinary, the skill and assiduity of the Help Desk staff can often prevent recurrence of incidents, and instigate measures that will limit the impact of any breaches in IT Security.

A range of sofware for  supporting role of service desk sofware will be introduced to the participants

The subject of the case study shall be related to the role of service desk and the perspespective of the performance

Apabila Training/Pelatihan ROLE SERVICE DESK Sesuai Dengan Kebutuhan Perusahaan anda, Silahkan Menghubungi Tim Marketing Kami Untuk Mendapatkan Surat Penawaran, Silabus Training, CV Instruktur dengan mengisi Form Request Training / Formulir Pra Registrasi Via Online  atau melalui Telp, Email, SMS, WA, BBM

Demikian kami sampaikan, atas perhatiannya, kami ucapkan terima kasih.

Salam Hangat

TIM MARKETING

Apabila judul yang anda cari tidak terdapat pada list jadwal training  maka anda dapat merequest judul pelatihan yang perusahaan anda butuhkan dengan menghubungi tim marketing kami.

Form Request Training
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