Training Kepner Tregoe Foundation

Background Training Kepner Tregoe Foundation

The two-day Kepner Tregoe Foundation course introduces individuals working in trouble shooting environments to a systematic process of problem solving when responding to incidents and problems.

This course enables individuals to deliver a high level of quality and consistency in customer support. The course equips participants with the knowledge of the terminology, structure and basic concepts of Kepner Tregoe’s problem management and incident management techniques such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.

The course is designed also to aggrendize the participants to have effective capability to cope with situtaion within the increasing complexity of IT systems, this means the course shall lead to effective of selecting and applying  the troubleshooting method of the Incident and Problem Management.

The Kepner Tregoe® approach to Problem Solving and Decision Making is cited in ITIL V3 to satisfy the needs of Problem Investigation and Diagnosis.

During the Foundation course, participants will be optimally prepared to take and pass the Kepner-Tregoe Foundation examination

Objectives Training Kepner Tregoe Foundation

Audience:

The course is designed to the participants who want tohave foundation knowlege and want to be certified by Kepner-Tregoe as ‘Kepner-Tregoe Foundation certified, and further seek to attend the two-day Kepner-Tregoe workshop on how to learn and implement the concepts they have learnt and with the main objective to improve Incident Management and Problem Management

 

Contents Training Kepner Tregoe Foundation

  1. Introduction to Kepner-Tregoe rational process
  2. Situation Appraisal
  3. Problem Analysi
  4. Decision Analysis and Potential Problem Analysis
  5. How to perform Preventive Problem Analysis

 

Methods :

Kami dapat menyelenggarakan Public Training ataupun inhouse Training Kepner Tregoe Foundation di seluruh wilayah indonesia. Untuk mendapatkan info training Kepner Tregoe Foundation serta mendaftarkan diri anda mengikuti training Kepner Tregoe Foundation yang akan kami selenggarakan, anda dapat mengirim surel di email kami trainingsemangatindo@gmail.com atau anda dapat pula mengisi formulir pra registrasi yang tersedia dibawah ini. 

Form Request Training
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