ITIL V3. FUNDAMENTAL

Berikut ini adalah Pusat Informasi Jadwal Training / Seminar / Pelatihan ITIL V3. FUNDAMENTAL yang akan di selenggarakan oleh Semangatindo Training & Consulting, untuk mendapatkan informasi training lengkap serta mendaftarkan diri anda mengikuti training ITIL V3. FUNDAMENTAL yang akan kami selenggarakan, anda dapat menghubungi Tim Marketing via telepon atau sms di nomor 081226562746 – 087838196280 (WA), atau  mengirim surel di email kami marketing@semangatindo.com / trainingsemangatindo@gmail.com, anda dapat pula mengisi form request training / formulir pra registrasi yang tersedia pada situs kami.

Kami menyelenggarakan Public Training ataupun in House Training tentang ITIL V3. FUNDAMENTAL di berbagai kota besar di Indonesia yaitu Yogyakarta, Bandung, Jakarta, Tangerang, Bogor, Bali, Surabaya, Medan, Palembang, Riau, Padang, Lombok, Kupang, Balikpapan, Samarinda, Makasar, Malang, Batam, Semarang, serta kota-kota besar lainnya di Indonesia

Penyelenggaraan Training / Pelatihan ITIL V3. FUNDAMENTAL kami agendakan setiap bulan ( Januari / Februari / Maret / April / Mei / Juni / Juli / Agustus / September / Oktober / November / Desember ) dimana waktu pelaksanaan training dapat pula disesuaikan dengan kebutuhan anda.

Instructor

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

 

Objectives

The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.

 

Target Audience

Course Contents and Descriptions ITIL V3 FUNDAMENTAL

The course is assignment based, with practical coursework. It is based upon the

OGC’s ITIL Books:

There is particular importance placed on developing an underlying service culture

within the IT organization.

Segment 1:

Introduction to Service Management

Segment 2:

The Service Lifecycle

The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:

Segment 3:

Key Principles and models of ITSM

Key Principles and models of ITSM:

Segment 4:

The Processes and Functions

Segment 5: Documentation

Comprehensive course documentation is provided.

Segment 6:

IT Governance Process

Segmen pelatihan ini membahas hubungan yang terstruktur dari kegiatan-kegiatan guna mengarahakan dan mengendalikan proses-proses IT agar searah dengan usaha usaha untuk mencapai tujuan organisasi seperti:

IT Strategic Alignment

Subjek pelatihan ini akan membahas seluruh aspek yang terkait dengan keselarasan strategic (strategic alignment) dengan fokus utama pada investasi IT (IT investment) dan nilai bisnis (business value), cakupannya adalah:

Penentuan Value  Enterprise

Tujuan dari segmen pelatihan ini akan memberikan kemampuan kepada peserta untuk dapat menentukan IT Values yang diperlukan oleh organisasi, seperti:

Risk Management

This part of the training shall enlighten the participants with all aspects of risks as related to IT Values delivery to the enterprise, the subject shall cover such as:

Resource Management

This part of the training shall escalate the awareness of participants on  optimizing  knowledge  as related to IT infrastructure, the subject shall cover:

Performance Management

This part of the training shall provide to the participants the capability to select and use a framework (tools) to be applied in evaluating, directing and monitoring the portfolio of IT application in their organizations, the coverage shall be:

Integration Strategies and Tactics for IT Governance

This subject of this training provide participants with the knowledge on how an organization get the capabilities in diagnosing and designing the IT Governance with the coverage such as:

Structures, Process & Relational Mechanisms for IT Governance Incident and Response Management (Business Continuity Plan/BCP)

The subject of the training shall enlighten  the participants with all issues and aspects of business continuity and the relation with IT governance, the subject shall cover as the followings

IT Governance and COBIT Mapping

The subject the training describes on the framework for  control and measurability of IT processes based on COBIT framework which covers:

IT Governance and ITIL

This part of the training describes how ITIL implementation shall support the achievement of IT Governance in an organization, the subject covers such as:

 Good Corporate Governance for ICT

This subject of the course provides the participants with one of the tool in order to achieve condition of IT Governance as using Australian Standard for Good Corporate Governance (GCG) in ICT (Information Communication and Telecommunication)which:

Semangatindo Training & Consulting bekerjasama dengan trainer professional akan memberikan pemahaman secara komprehensif mengenai training tersebut.

Apabila Training/Pelatihan Ini Sesuai Dengan Kebutuhan Perusahaan anda, Silahkan Menghubungi Tim Marketing Kami Untuk Mendapatkan Surat Penawaran, Silabus Training, CV Instruktur dengan mengisi Form Request Training / Formulir Pra Registrasi Via Online  atau melalui Telp, Email, SMS, WA, BBM

Demikian kami sampaikan, atas perhatiannya, kami ucapkan terima kasih.

Salam Hangat

TIM MARKETING

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