Berikut ini adalah Pusat Informasi Jadwal Training / Seminar / Pelatihan IT BALANCED SCORECARD yang akan di selenggarakan oleh Semangatindo Training & Consulting, untuk mendapatkan informasi training lengkap serta mendaftarkan diri anda mengikuti training IT BALANCED SCORECARD yang akan kami selenggarakan, anda dapat menghubungi Tim Marketing via telepon atau sms di nomor 081226562746 – 087838196280 (WA), atau  mengirim surel di email kami /, anda dapat pula mengisi form request training / formulir pra registrasi yang tersedia pada situs kami.

Kami menyelenggarakan Public Training ataupun in House Training tentang IT BALANCED SCORECARD di berbagai kota besar di Indonesia yaitu Yogyakarta, Bandung, Jakarta, Tangerang, Bogor, Bali, Surabaya, Medan, Palembang, Riau, Padang, Lombok, Kupang, Balikpapan, Samarinda, Makasar, Malang, Batam, Semarang, serta kota-kota besar lainnya di Indonesia

Penyelenggaraan Training / Pelatihan IT BALANCED SCORECARD kami agendakan setiap bulan ( Januari / Februari / Maret / April / Mei / Juni / Juli / Agustus / September / Oktober / November / Desember ) dimana waktu pelaksanaan training dapat pula disesuaikan dengan kebutuhan anda.

Course Objectives IT Balanced Scorecard

Today’s IT Balanced Scorecard presents unique challenges to the IT operation and services requiring coordination with many stakeholders and integration of various technological capabilities.

In Managing IT operations, participants will  discover critical success factors and hidden risks inherent in IT operation-and participants will leave with an understanding of strategies and techniques developed in the field by experienced IT Balanced Scorecard managers for successfully managing IT operations and smooth implementation of IT strategy.

“IT” means different things to different people. This course addresses all areas of IT operation management which   are  hardware, software, systems integration, communications, and human resources.

Participant will learn techniques to determine service requirements, set goals tied directly to stakeholder needs, get the most from IT operation team, and use Balanced Scorecard as  tools to improve IT services and strategy implementation.

By extending traditional Balanced Scorecard concepts into the IT arena, participants will   gain an understanding of the strategies and skills necessary to manage and implement IT strategy of any size.

And further participants will  take home powerful tools to enhance their IT service  capabilities, as well as written text in our  course binder explaining the concepts in each unit for reference when you return to the workplace.

Participants will  learn IT Balanced Scorecard skills through hands-on exercises, interactive case studies, and relevant discussions with peers and an experienced IT Balanced Scorecard instructor. This approach allows participants to practice new skills and ask questions as participants assimilate a broad array of practical experiences that can immediately be applied when they return to the workplace.


Course Descriptions IT Balanced Scorecard

This is a comprehensive IT Balanced Scorecard training course for business an IT and business people who are involved in IT operations and IT projects, including IT service performance.

The course shows how the implementation of IT balanced Scorecard, from inception to post implementation review.

The course is very highly rated by those who attend. It covers a lot of material in 3 days yet is run in a relaxed manner and all will feel welcome.

This IT Balanced Scorecard training course is suitable for project managers and team leaders, IT developers and testers and for business people who are involved in IT projects and IT operations. There are no prerequisites – no prior management training is necessary, no specific IT knowledge is needed.

The course is built around a series of consecutive structured lectures, class exercises, and class discussions with the perspectives of Information Technology.

Target Audience IT Balanced Scorecard

  • Senior and Middle Project, Operations Managers and IT strategy implementer
  • Managers wishing to increase or update their knowledge of IT Balanced Scorecard methodology functions and processes.
  • Others with an interest in improving IT services and operation  management results within their organizations, and who would benefit from an understanding of the balanced Scorecard knowledge as related to IT strategy implementation.
  • Direct involvement in IT strategy implementation, either as a project manager or as a staff member, then this training becomes a recommended prerequisite.

Course Contents and Descriptions

Overview of Balanced Scorecard and IT Balanced Scorecard

Definition and characteristics of Balanced Scorecard, common reasons why IT strategy and implementation fail Critical factors for success. The IT Balanced Scorecard life cycle and the activities of each life cycle phase in IT operations and Project processes.


IT Balanced Scorecard Concept

Selecting and applying   IT Balanced Scorecard, identify key stakeholders and  describe the purpose and content of a IT Balanced Scorecard business case, further prepare a IT Balanced Scorecard project.


Requirements definition in IT Balanced Scorecard

Identify and articulate strategy and operation requirements, and distinguish between functional and technical requirements. Use different methods for gathering requirements, and develop a requirements traceability methodology as related to IT strategy


Planning and Implementation Phase

Identify the key components of the IT Balanced Scorecard implementation plan and the planning process.

Construct a work breakdown structure showing all work components. Build a IT Balanced scorecard project schedule estimate duration, resources, and costs, also describe the Information System and Information Technology operating standard.


IT Balanced Scorecard Standard and Cascade

Describe the major activities of the preliminary and detailed standard of IT Balanced Scorecard, activities as related to cause and effect relationship, and further refinement between business Balanced Scorecard and IT Balanced Scorecard and the derivatives or cascade.


IT Balanced Scorecard Perspectives

This segment of training describes the perspectives components of IT Balanced Scorecard such as: corporate contribution perspective, customer orientation perspective, operational excellent perspective, future orientation perspective


Strategic Information Capital

This segment describes strategic information capital portfolio and the components and the integration of intangible assets as related to Balanced Scorecard, measuring strategic readiness for information capital.


Case Studies

Case-based discussions will be conducted with topics related to the subjects of training-IT Balanced Scorecard


Adopting the Plan, Do, Check, Act cycle to improve service

Understand the approach to planning and implementing IT service management to ensure the required processes are effectively implemented, services are continually improved and the requirements of the ISO/IEC 20000 standard are met.


Review, assessment and audit of ISO/IEC 20000 activities

Understand the review, assessment and audit of IT service management activities, including the use of supporting systems, tools and techniques that will enable an organization to plan and conduct reviews, assessments and internal audits of IT service management systems.

Review of Mid-Justification phase, Review Point 2: Review of End of Justification Phase, Tasks in Systems Design Phase, Review Point 3: Review of the Business Systems Solutions, Review Point 4: Review of Computer Equipment Selection, Review Point 5: Review of Computer System Design,  Tasks in Programming Phase, Review Point 6: Review of Program Design, Review Point 7: Review of Testing and Conversion Planning, Review Point 8: Review of Program Coding and Testing, Tasks in Testing Phase, Review Point 9: Review of Detailed Test Plan, Review Point 10: Review of Test Results, Tasks in Conversion Phase, Review Point 11: Review of Detail Conversion Planning and Programs, Review Point 12: Review of Conversion Results.

Tools for ITQA Review: Conversion Checklist, QA Manual, QA Review And Evaluation Procedure, Business System Design Checklist, Programming Checklist, Feasibility Study Checklist.

ITQA Review Project Case Study :  Developing ITQA Review Plan using Microsoft Project 2003 (continued),

Tools and Techniques for ITQA Review .

Scoring ITQA Review and exercises

Developing the ITQA Review Report

Conducting Exit Conference

ITQA Review Project Case Study :Finishing Up the ITQA Review Project Case Study (PART IV), Presentation of ITQA Review  Project Case  Study by Group Overall Discussion on all aspects of IT Quality Assurance.



  • Overall review of International Quality Assurance Exam
  • Brainbench IT Quality Assurance  International Certification Exam: on-line & real-time via Internet to Brainbench  Server USA.

Course Contents and Descriptions IT Balanced Scorecard

Day 1:

  • Introduction
  •  Service Management as a Practice
  • Service Lifecycle
  • Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

Day 2:

  • Generic Concepts and Definitions
    • Workshop/Case Study I in ITSM (ITIL V3)
    • Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
    • Functions
    • Framework  Exercise I (ITILV3)

Day3: Roles and Models

  • Roles
  • Key Principles and models of ITSM:
  • The types of service provider
  • The five major aspects of Service Design
  • The service V model
  • The Continual Service Improvement model
  • Technology and Architecture
  • Revision
  • Mock Examination

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Salam Hangat


  • Kantor       : Jalan A.M. Sangaji No. 59 Kota Yogyakarta 55233
  • Telpon       : 0274 – 2921-872
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