Implementing IT Service Management with ISO 20000

Informasi Jadwal Training / Seminar / Pelatihan Implementing IT Service Management with ISO 20000 yang akan di selenggarakan oleh Semangatindo Training & Consulting, untuk mendapatkan informasi training lengkap serta mendaftarkan diri anda mengikuti training Implementing IT Service Management with ISO 20000yang akan kami selenggarakan, anda dapat menghubungi Tim Marketing via telepon atau sms di nomor 081226562746 – 087838196280 (WA), atau  mengirim surel di email kami , anda dapat pula mengisi form request training / formulir pra registrasi yang tersedia pada situs kami.

Penyelenggaraan Pelatihan / Training Implementing IT Service Management with ISO 20000 kami agendakan setiap bulan ( Januari / Februari / Maret / April / Mei / Juni / Juli / Agustus / September / Oktober / November / Desember ) dimana waktu pelaksanaan training dapat pula disesuaikan dengan kebutuhan perusahaan anda.

Kami menyelenggarakan Public Training ataupun in House Training tentang Implementing IT Service Management with ISO 20000 di berbagai kota besar di Indonesia yaitu Yogyakarta, Bandung, Jakarta, Tangerang, Bogor, Bali, Surabaya, Medan, Palembang, Riau, Padang, Lombok, Kupang, Balikpapan, Samarinda, Makasar, Malang, Batam, Semarang, serta kota-kota besar lainnya di Indonesia.


ISO 20000 focuses on the integration and implementation sides of service management processes. It is aimed for providing on going control, greater efficiency and opportunities for continuing improvement which in the end means that coordinating further within other employees inside our organization to align the staff and procedures of our service desk, service support, service delivery and operations team.

When the training ends, the participants are expected to have sufficient knowledge of contents and high-level requirements of ISO 20000 standard from its scope, objectives, key terminology and high level requirements, as well as understand how the standard operates in a typical IT service provider or an end-user organization together with the main elements of the certification process.


In details, at the end of this training, participants will be able to:

  1. Understand scope and purpose of parts 1, 2, 3 and 5 of ISO 20000
  2. Comprehend key terms and definitions
  3. Value fundamental requirements and continual improvement
  4. Understand processes, objectives and high level requirements
  5. Familiarize with applicability and scope definition requirements
  6. Value the purpose of internal and external audits and their operation
  7. Produce and assess gap analysis through improvement and implementation plan
  8. Understand, create, apply and evaluate a service management plan
  9. Understand, create, apply and evaluate processes, procedures, process specific plans and process specific policies
  10. Understand relationship with IT-IL, ISO 9001 and ISO 27001


1 Overview of ISO/IEC 20000 and its Requirements 1
2 Familiarizing with Purpose and Definition 1
3 Comprehending Terms and Definitions 1
4 Valuing Roles, Responsibilities, Requirements and Processes 1
5 Understandingthe Deming Cycle 2
6 Developing Service Management Plan 2
7 Applying Service Delivery and Relationship Processes 2
8 Deploying Design and Transition of New and Changed Service Processes 2
9 Implementing Control and Resolution Processes 2
10 Valuing Compatibility with other Management System Standards 1
11 Understanding Schemes for Certification and Qualification 1


In order for effective learning and full appreciation, the course will be delivered with 30% of the time devoted to important concepts and other theory topics and 70% allotted for hands-on lab exercise and case studies. Active participation will be encouraged through individual work and collaborative effort.


Those newly or experienced service delivery, service management, business unit, quality, operational, Information Security, Information Technology professionals, managers, and consultants who are involved in, in-charge for, or manage Information Technology Service Management Systemor introduce ISO 20000further to their organizations.

Apabila Training/Pelatihan Implementing IT Service Management with ISO 20000 Sesuai Dengan Kebutuhan Perusahaan anda, Silahkan Menghubungi Tim Marketing Kami Untuk Mendapatkan Surat Penawaran, Silabus Training, CV Instruktur dengan mengisi Form Request Training / Formulir Pra Registrasi Via Online  atau melalui Telp, Email, SMS, WA, BBM

Demikian kami sampaikan, atas perhatiannya, kami ucapkan terima kasih.

Salam Hangat


  • Kantor       : Jalan A.M. Sangaji No. 59 Kota Yogyakarta 55233
  • Telpon       : 0274 – 2921-872
  • Mobile       : 0812-2656-2746 / 0878-3819-6280 (wa)
  • Pin BB        : 5B16F8B4
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