HANDLING DIFFICULT CUSTOMERS & COMPLAINTS

Informasi Jadwal Training / Seminar / Pelatihan HANDLING DIFFICULT CUSTOMERS & COMPLAINTS yang akan di selenggarakan oleh Semangatindo Training & Consulting, untuk mendapatkan informasi training lengkap serta mendaftarkan diri anda mengikuti training HANDLING DIFFICULT CUSTOMERS & COMPLAINTS yang akan kami selenggarakan, anda dapat menghubungi Tim Marketing via telepon atau sms di nomor 081226562746 – 087838196280 (WA), atau  mengirim surel di email kami trainingsemangatindo@gmail.commarketing@semangatindo.com , anda dapat pula mengisi form request training / formulir pra registrasi yang tersedia pada situs kami.

Penyelenggaraan Pelatihan / Training HANDLING DIFFICULT CUSTOMERS & COMPLAINTS kami agendakan setiap bulan ( Januari / Februari / Maret / April / Mei / Juni / Juli / Agustus / September / Oktober / November / Desember ) dimana waktu pelaksanaan training dapat pula disesuaikan dengan kebutuhan perusahaan anda.

Kami menyelenggarakan Public Training ataupun in House Training tentang HANDLING DIFFICULT CUSTOMERS & COMPLAINTS di berbagai kota besar di Indonesia yaitu Yogyakarta, Bandung, Jakarta, Tangerang, Bogor, Bali, Surabaya, Medan, Palembang, Riau, Padang, Lombok, Kupang, Balikpapan, Samarinda, Makasar, Malang, Batam, Semarang, serta kota-kota besar lainnya di Indonesia.

DESCRIPTION

In every type of business, you are bound to encounter irate, demanding and unreasonable customers.  Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.

This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve their complaints effectively, either over the counter or on the telephone.

If you have the ability to practice these valuable communication and problem-solving skills, you will be able to turn most challenging moments into opportunities.  This will certainly help customers to build more trust and confidence in your services.

 

OBJECTIVES

Upon completion of this workshop, participants will be able to;

 

OUTLINE

  1. Experience Positive and Negative Service Encounters
  2. Appreciate Customer Responses and Behavioural Patterns
  3. Understand the Nature of Customer Complaints
  4. Dealing with Different Personality Profiles
  5. Reactions of a Difficult Customer and the Process of Dealing with Them
  6. Understand the Nature of Anger and Techniques of Defusing Anger
  7. Manage Complaints Skillfully Using “CLASS ACT”, Listening and Responding Skills
  8. Handling Criticisms, Fear, Nervousness and Embarrassment

Apabila Training/Pelatihan HANDLING DIFFICULT CUSTOMERS & COMPLAINTS Sesuai Dengan Kebutuhan Perusahaan anda, Silahkan Menghubungi Tim Marketing Kami Untuk Mendapatkan Surat Penawaran, Silabus Training, CV Instruktur dengan mengisi Form Request Training / Formulir Pra Registrasi Via Online  atau melalui Telp, Email, SMS, WA, BBM

Demikian kami sampaikan, atas perhatiannya, kami ucapkan terima kasih.

Salam Hangat

TIM MARKETING

Apabila judul yang anda cari tidak terdapat pada list jadwal training  maka anda dapat merequest judul pelatihan yang perusahaan anda butuhkan dengan menghubungi tim marketing kami.

Form Request Training
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