Training Handle Criticism & Complain

Description  Training Handle Criticism & Complain :

  1. Memberi bekal kepada para peserta agar mampu menjawab tuntutan yang semakin dirasakan perusahaan, yaitu  pelayanan yang professional (Efisien dan efektif serta ramah)
  2. Memiliki Pengetahuan untuk menganalisis Customer.
  3. Mampu menangani kritik dan komplain (handle criticism and complain) secara professional

 

MATERI TRAINING HANDLE CRITICISM AND COMPLAIN:

  1. Criticism and complain
  2. Knowing yourself before knowing other
  3. Knowing characteristics  of  the customer
  4. Empathy Communications
  5. Listening not hearing
  6. Becoming interactive listener
  7. Developing your emotional intelligence
  8. Positive Mental Attitudes
  9. Balance of power ( physical, mental and verbal )
  10. Handling objections
  11. Handle criticism
  12. Examine your self
  13. Do Not Confront. Act Accordingly
  14. Less is more
  15. Handle complain
  16. How to respond each complaint
  17. How to find  Troubleshoot the problem
  18. Have a plan to handle complain

Kami dapat menyelenggarakan Public Training ataupun inhouse Training Handle Criticism & Complain di seluruh wilayah indonesia. Untuk mendapatkan info training Handle Criticism & Complain serta mendaftarkan diri anda mengikuti training Handle Criticism & Complain yang akan kami selenggarakan, anda dapat mengirim surel di email kami trainingsemangatindo@gmail.com atau anda dapat pula mengisi formulir pra registrasi yang tersedia dibawah ini. 

Form Request Training
  1. Isi Data Berikut ( Tidak Mengikat )
  2. (required)
  3. (valid email required)
  4. (required)
  5. (required)
  6. (required)
  7. (required)
  8. (required)
  9. (required)